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HSBC BACS Standard 18 Template is wrong

Issue has been carry on for 20 months from Jul 2023 ever since we changed from Iris to Staffology. Every time we tried to upload the file, it would result in error on HSBCnet. Hence, our payroll executive needs to manually create payment for each ...
Kelly Loh 2 days ago in Payrun 0 New

Upload P60's to myePayWindow after year end process

There is no facility to upload P60's to myePayWindow after the year end process. This is the only time you can do this. There should be an option to do this outside of the year end process. Unfortunatley two of our clients required us to draft the...
Nicky Mulberry 8 days ago in Payslips 1 New

'Net pay' confusion

Some places on Stafflogy e.g payslips 'Net pay' means the amount to pay employees. But sometimes 'Net pay' means something different and 'Take home pay' is the amout to pay. Looks like there is another (American?) software underpinning Staffology ...
Guest 3 days ago in Reports 0 New

FPS re-sent details

When a FPS is re-sent for example 'Correction to earlier submission', this is no clarification on the new FPS as to what option was used when it was re-sent. Not having this information can cause issues on HMRC due to the FPS being sent again to e...
chloe guichard 15 days ago in RTI & Notices 1 New

Search Option on HMRC Notices

Having the ability to search for a tax code based on the employee's start date would be highly beneficial. This feature would allow us to track the specific tax code that was assigned to the employee at the time they joined, ensuring accuracy when...
Shruthika Todupunuri 21 days ago in RTI & Notices 0 Future consideration

automatic email to employer payslip - p30 & pension contibutions - employer liability

Dear Staffology Development Team, I hope this message finds you well. We have been actively using Staffology Payroll and appreciate the platform’s intuitive interface and automation capabilities. I would like to submit a feature request that I bel...
Guest about 20 hours ago in Payments & Liability 0 New

Editors to have visibility of tax code notices

Editors are able to add new starters and edit existing employees and edit payslips. It seems illogical that they do not have access to view the tax code notices. It would be a lot easier to verify tax codes used if they did
Guest 1 day ago in RTI & Notices 0 New

SAUTR causing error on RTI

When submitting a NINO Verification Request (NVR), we received the following error: “Invalid content found at element 'SAUTR'” Upon checking the XML, we noticed that the <SAUTR> field was included under <EmpRefs>, which is not compatib...
Kelly Loh 2 days ago in RTI & Notices 0 New

Bulk P60 template update

advise if there is a way to amend the template and this save for all clients, or is it a case of when we update the templates in settings, it will only update for the client we are in. The standard p60 template isn't great, and doesn't have a lot ...
Guest 2 days ago in Other Settings 0 New

Option to exclude negative numbers for Pension contribution reporting

Description: We’ve encountered recurring issues with API submissions to our pension provider (People’s Pension) failing due to negative values being submitted for Pensionable Earnings, Employer Contributions, and Employee Contributions. This issue...
Kelly Loh 2 days ago in Pensions 0 New