HSBC BACS Standard 18 Template is wrong

Issue has been carry on for 20 months from Jul 2023 ever since we changed from Iris to Staffology. Every time we tried to upload the file, it would result in error on HSBCnet. Hence, our payroll executive needs to manually create payment for each employee's take home pay. Please solve this issue asap.

Here's the rejection reason on HSBCnet when we upload the file: FILE FMT INCOMPATIBLE WITH FILE TYPE