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Connected Services

That there should be an automatic conversion between NI category M (for the under 21's) to category A once an employee turns 21

In a busy workplace, this is easily missed, causing employers to run up debts to HMRC. I have less than 20 employees and I still missed oneI I see that another client has a similar concern when pension age is reached so please action these asap. T...
Guest 3 months ago in HR New

BACS file format for former Earnie payroll software user, now using Staffology Payroll

Any advice on what BACS file to use for Staffology payroll. We previously used NatWest Bankline on Earnie Payroll Software V25.120.7 but none of the NatWest options on Staffology were accepted by NatWest bank when we tried to upload the BACS file.
Guest about 2 months ago in Payments New

Be able to see average holiday pay calculation

Currently if the average holiday pay is not calculating correctly it is really hard to work out why. You can't export the average holiday pay history so have to add this up manually. In Earnie the program gave you the breakdown and it was easy to ...
Guest 3 months ago in Time & Attendance New

holiday pay

When paying holiday pay Earnie used to have a facility on the employee file where you could see their daily rate of holiday pay, Staffology doesnt have that facility from what I can see, I have to refer back to a manual sheet to refer to
Jane Ablett 3 months ago in Payments New

Fix MyEpayWindow Payslips so that loan balances are visible

A column width of 19 characters isn't enough when "Outstanding Balance" is 19 characters on its own. So it could at least wrap text for loans.
Ross Taylor about 1 month ago in Connected Services New

Loan balances in final pay

When a leave date in inputted for an employee the system should automatically clear down the balance in the final pay or give a prompt to clear down the balances for all outstanding loans ie. any employee loans or cycle to work schemes.
Kellann Douglas over 1 year ago in Payments Future consideration

Change field name for emails

Would it be possible to rename the fields for emails in HR? To change Personal email to Work email and vice versa. We work exclusively with work emails due to GDPR and when employees do not provide their personal emails, this creates syncing issue...
Christel McCrae 16 days ago in HR New

Payment Selection Improvement

Currently, when initiating payments, the system automatically selects all available options by default. This can lead to oversights—if we forget to deselect items, it creates significant discrepancies and issues with clients. To prevent this, it w...
Shruthika Todupunuri 11 months ago in Payments New

New MyePayWindow login screen - No link to reset Username

Hi The new login screen for MyePayWindow introduced in November 2025 does not allow an employee to reset their username if they have forgotten their username in the first place. I had clients telling us that after entering their email address, the...
Nicholas Law 7 months ago in Connected Services New

P11D - Ability to PUSH to my EPAY Window

When a P11D or P60 is produced by the system, the screen should always contain a PUSH TO MY EPAY option. This is required because the year end is performed before the P11D 's are produced. Using Reports - Statutory - P11D, does not allow for pushi...
Matthew Gillett 2 months ago in Connected Services New