Ideas Portal
The current audit logs do not appear to track the changes on all employee profile data fields, and therefore it is difficult to back track to find the reason for issues etc, as well as who and when it was changed.
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Future consideration
For a true audit trail we need to have a log of all changes etc regardless of who made them including who from your customer service team has made changes and what changes they have made even if they have then reverted the data back to as it was.
As a bureau where clients have the ability to amend a lot of settings under the approval role, this causes no end of complications. For example, a client, can create a new working pattern (incorrectly), apply to a employee and impact payroll calculations due to the base rate being wrong and therefore affecting multiplier components, or the SSP going awry as the pattern has changed and we have no visibility of the change to reference back to so it's all guess work as to when it was changed and why.
Can we also have an audit trail for all submissions including FPS, EPS, EXB etc. At the moment, we cannot see who has submitted a FPS/EPS etc.