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Status Shipped
Categories MIscellaneous
Created by Jade Hodgkinson
Created on Oct 17, 2023

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Communication of bugs in the system

To be made aware if support are aware of any issues in the system currently, so we can find workarounds leading up to processing payroll, rather than finding out on the day that something cannot be done, and are limited to time.

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    • Tanya Birnie
      Nov 24, 2023

      Having reviewed the release of this idea, it looks like a page has been set up to document known issues. The problem still remains that you are expecting people to log in to this daily and review if there are any. What we requested on the linked issue https://staffologyatiris.ideas.aha.io/ideas/STAF-I-520 was proactive communication reaching out to users informing theming them of problems. it doesn't feel like this solution fully solves the issue raised.

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    • Admin
      Izzy Hayhurst
      Oct 18, 2023

      Hey Jade - Thanks for your note. We will soon be introducing 'Known issues' within our help centre with ETAs. Once I have a date this is available, I will update this idea.

      1 reply
    6 MERGED

    Communication of System Issues

    We have discovered that all leavers this month had a double pension deduction. A well known issue this month that was not communicated to us. I cannot check every single payslip to ensure that errors like this are not occurring. If this is a known...
    Jennie Wise almost 2 years ago in Pensions 1 Shipped
    10 MERGED

    Communication of system issues

    Currently there is no communication from Staffology when there is a system issue that might affect scheduled emails or reports. For Example we schedule payslips to be released at a specific time and date for some of our clients, at the end of Augu...
    Tanya Birnie almost 2 years ago in MIscellaneous 2 Shipped