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Mail logs do not show if emails have bounced

We had issues with payslips bouncing using the default mail settings in staffology. However the mail logs just show these emails as sent. Need more details where a message has bounced or failed to deliver.
Luke Hayes 11 months ago in Settings 0 New

Post Payroll Journals to Xero with Department split

It would be great if possible to map the department field to a tracking category in Xero. Currently our team has to break the journal up manually in Xero so we can get department wise reporting, because Staffology only posts total balances to the ...
James Holmes about 4 years ago in Accounting 3 New

Edge autofill changing all the company data - just like that!

Initially when I go into the company settings (to check all has imported, and if anything needs to be added/changed) Microsoft Edge, in front of my eyes just replaced company name and address with my own name and address. What a worry. I was looki...
Julia Duncan over 1 year ago in Other 0 New

Cost Centre list

It would be useful to have the cost centre list in Account Code or Name order so it is easier to find the cost centre when selecting it on all pages where we wish to add a cost centre. I believe they currently appear in the order they were added?
Trevor Jones 9 months ago in Settings 0 New

Auto Emails - Payroll Automation

Please can the auto emails be reviewed when payroll reports are sent directly to clients. If a payroll needs to be re-run and finalized the original reports are sent again to the client. This can cause major issues if the original reports are used...
George Haynes almost 4 years ago in Automation 0 New

Pay Run Automation Auto Emails by Schedule

The ability to send auto emails with reports grouped by schedule. For example we have clients with multiple divisions where each division needs visibility of their own schedule reports but shouldn't be privy to the financial information on other d...
Jennefer Willmore over 1 year ago in Automation 0 New

Add month number to HMRC reference for export to Telleroo

When the HMRC payment is exported to Telleroo it uses the Accounts Office Reference as the payment reference. This is causing problems with HMRC allocating payments as they expect the AOR followed by the last 2 digits of the tax year followed by t...
Guest 9 months ago in Connected Services 0 New

Auto export payment files to an SFTP

For automating payments file uploads to 3rd party BACS providers (Access Pay in this case as Bottomline have lost the plot) it would be useful for Staffology to transfer the BACS payment files to an SFTP so they can be automatically collected.
Guest 9 months ago in Connected Services 0 New

Umbrella Basic Pay Rates

I have raised this concern previously, we run am umbrella payroll however currently the only option within Staffology, is to use national minimum wage as the basic rate of pay. My client wishes the basic rate to be linked to London Living Wage. As...
Karen Durden 9 months ago in Umbrella 0 New

Royal London Pension File

s it possible for the attached Pension report to be made available within the payroll? We have a client using Royal London and this is their requirement for the pension data, which is different to the current PAPDIS file
Guest about 4 years ago in Pension Providers 4 Will not implement