Many of my clients set direct debit payment on PAYE and NI payment to HMRC. However, this is not an option on staffology. So the "payment required" report can only show Credit as the payment method, which is easy to make the client confused. It is highly suggested to add such option in Staffology.
To be honest, I am surpirsed that Staffology did not have the Direct Debit option for HMRC payment. Based on what I see from my clients, increasingly amount of them choose to use Direct Debit to avoid any possiblility of forgeting pay HMRC or use the wrong reference. And keep the "payment required" report only show Credit is clearly a mistake and will cause confusion. I did not see any reason that Staffology cannot introduce this option to correct the mistake, neither technical or others. The only question is when. Hopefully, ASAP.