New MyePayWindow login screen - No link to reset Username

Hi

The new login screen for MyePayWindow introduced in November 2025 does not allow an employee to reset their username if they have forgotten their username in the first place.

I had clients telling us that after entering their email address, the new MyePayWindow complains that "You don't have a My ePay Window account. Check the details and try again." with no option to Reset Username.

It is crucial that a link is shown on new login screen to allow users to self-serve themselves to reset their username

Thank you