Ideas Portal
If there is multiple pay variations (weekly & monthly in my case) the amount due to HMRC on the Payments Required report does not display correctly when the report is emailed from Staffology to the client as part of the automation process.
This has resulted in underpayments to HMRC and the client being charged interest which is very frustrating, not to mention embaressing that we have had to advise the client that the reports are incorrect!
I agree that this is extremely frustrating. We have a large number of clients and only become aware of this issue when a client informs us they have received an underpayment notice from HMRC. The report we download from the software immediately after submission shows the correct figure but the report received by the client may be incorrect. This is causing us a ridiculous amount of additional work. It is not a consistent issue across all clients and we are having to find other ways to try and pick up, check and correct these all too frequent errors.