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Status Future consideration
Categories RTI & Notices
Created by Raluca Ioan
Created on Jun 4, 2024
Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit STAF-I-294 Generic notices.

Generic Notifications Merged

In all honesty, this isn't an idea - more of a complaint. For a bit of background, there are 5 types of notices - RTI, Tax code, Student Loan, Employer and Generic.

Generic notices highlight incorrect student loan plan (example: "Our records show that you have used an incorrect Plan Type to calculate student loan deductions in your latest payroll submissions. Please calculate deductions using the correct Plan Type from the next available pay day".

These types of communications do not pull through. I have had it confirmed by a member of your support team.

These notifications are vital and it's an absolute inconvenience having to access the Government Gateway to see whether any of these notifications have been sent through and then have to manually apply them.