Ideas Portal
Enhancement Request: Ability to Pause Absence Synchronisation Between Core HR and Staffology
As per the current process, absences can be updated in Core HR at any time, and these updates are automatically synchronised with Staffology.
We operate in the hospitality industry, where employees have varied working patterns. Employees may work any combination of days between Sunday and Saturday, depending on their contractual shift pattern. Their schedules are not limited to the standard Monday–Friday or Sunday–Saturday work patterns.
With the introduction of the new SSP rules, where eligible employees receive Statutory Sick Pay (SSP) from the first day of sickness, it is essential that SSP is calculated based on each employee's actual working pattern.
However, Staffology currently only provides two working pattern options for SSP calculations:
Monday to Friday
Sunday to Saturday
For employees who work alternative shift patterns (e.g. 2, 3, 4 or rotating days per week), SSP has to be calculated manually and updated directly on their payslips.
As absences can be amended in Core HR at any time, any subsequent synchronisation may change, extend or override the original sickness dates in Staffology. This can result in:
Manual SSP adjustments being overwritten.
Duplicate SSP payments being made.
Payroll discrepancies requiring additional manual corrections.
Changes to employees' net pay after payroll figures have already been shared with clients for approval.
We request the introduction of a checkbox or toggle on the Leave tab that allows Payroll Specialists to temporarily disable the synchronisation of absence records from Core HR to Staffology.
This would enable us to:
Pause absence synchronisation while the current payroll is being processed.
Prevent sickness records from being updated or overridden during the payroll approval process.
Finalise payroll with confidence that SSP calculations remain unchanged.
Re-enable synchronisation once the payroll has been finalised by simply checking the box again.
Introducing this feature would significantly reduce the risk of duplicate SSP payments and payroll errors, minimise manual intervention and rework, and improve payroll accuracy. It would also ensure that payroll figures shared with clients for approval remain consistent, ultimately helping us deliver accurate and timely payroll services to our clients.
