I noticed an amount showing as overdue for month 3 2025-26 on my client's PAYE account. I'm scratching my head for a while as I don't know what's caused this underpayment. Eventually I realise that this has been caused by Staffology's auto EPS failing to report an apprenticeship levy refund in month 3. The apprenticeship levy refund brought the net levy to date to zero and this caused Staffology to drop the apprenticeship levy field from the auto EPS and hence the refund was never reported to HMRC. I have now now sent an EPS manually dated month 3 to correct this. However there is clearly an issue with the auto EPS when it comes to refunds of apprenticeship levy, particularly if the year to date goes to 0.
Hey - Please can this be raised with our support team?