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Now that student loan plan 5 has come into effect, please can this be added to the list of student loan options.

In Earnie pension refunds did not show on contribution report therefore file uploaded successfully. In Staffology the refund amount is shown as a negative amount which reduces the total amount of contributions due, therefore incorrect. This upload...

Introduce new options to improve the flexibility of pension data uploads/sync files. The goal is to allow users to combine pension data from multiple pay runs into a single file or sync operation, which is particularly useful for businesses that p...

In Earnie we used to create a single combined monthly pensions export file for Aviva (Friends) for monthly and weekly paid staff. This was a simple process by selecting the to and from dates you wanted the file created for in 'create pension file'...

Benefits often don't run tax year to tax year so mid way through there may be a change to the benefit ie if the client goes with a new provider there may need to be an end date added or there may be a change to the value when a new benefit year be...

Description: We’ve encountered recurring issues with API submissions to our pension provider (People’s Pension) failing due to negative values being submitted for Pensionable Earnings, Employer Contributions, and Employee Contributions. This issue...

There is no facility to upload P60's to myePayWindow after the year end process. This is the only time you can do this. There should be an option to do this outside of the year end process. Unfortunatley two of our clients required us to draft the...

Rather worryingly, our clients with "payroll client - approver" access have the ability to process their year end. Can this be urgently removed - we don't want clients to attempt to do this themselves and need to complete full reconciliations befo...

When a FPS is re-sent for example 'Correction to earlier submission', this is no clarification on the new FPS as to what option was used when it was re-sent. Not having this information can cause issues on HMRC due to the FPS being sent again to e...

One of my clients would like to process Neonatal leave for an employee but this is not available in the system